Payment and security
Last updated 23 October 2026
In short
- Pay with iDEAL, Bancontact, Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal.
- Payments are processed by Stripe and PayPal over an encrypted connection.
- Charges show on your statement as COMBIBAG.COM.
- Refunds go back to the payment method you used.
Payment methods
| Method | Processed by | Good to know |
|---|---|---|
| iDEAL | Stripe | Pay directly from your Dutch bank account in your banking app. |
| Bancontact | Stripe | For Belgian bank cards. |
| Visa, Mastercard, American Express | Stripe | Credit and debit cards. Your bank may ask you to confirm the payment. |
| Apple Pay, Google Pay | Stripe | On supported devices and browsers. |
| PayPal | PayPal | Pay with your PayPal balance or the methods linked to your PayPal account. |
When you are charged
You pay when you place your order. iDEAL and Bancontact payments are completed straight away. Card and PayPal payments are authorised at checkout and charged when your order is confirmed.
Your bank statement
Payments to us appear on your bank or card statement as COMBIBAG.COM. If you do not recognise a charge, email [email protected] and we help you right away.
How payments are protected
- Our website uses an encrypted HTTPS connection.
- You enter your payment details on the secure checkout of Stripe or PayPal, both certified to PCI DSS Level 1, the highest security standard of the card industry.
- We never see or store your full card number or bank login details.
- Card payments use strong customer authentication (3-D Secure) where your bank requires it, as set out in European payment rules.
Prices and VAT
All prices are in euros and include VAT. Delivery costs are shown before you pay. You receive an order confirmation and a receipt by email.
Failed payments
If your payment fails or you cancel it, we do not process your order and no money is taken. You can try again or choose another payment method. If money was reserved on your account, your bank releases it automatically.
Refunds
We refund to the payment method you used, within 14 days after we receive your withdrawal notice. See returns and refunds. Depending on your bank or card issuer, a refund can take a few business days to appear.
Disputes
If something is wrong with a payment, please contact us first at [email protected]. We reply within one business day and can usually solve it quickly. Your rights with your bank, card issuer and PayPal, including PayPal Buyer Protection where it applies, remain unaffected.
Fraud prevention
To protect you and us, Stripe and PayPal check payments for fraud. In rare cases we may ask you to verify an order or cancel an order that looks fraudulent. If we cancel an order, we refund any payment in full.
Receipts and invoices
You receive your order confirmation and receipt by email. Need an invoice with your company details? Email us your order number and company details.