Returns and refunds

Last updated 23 October 2026

Cancel an order before it ships

Email [email protected] as soon as possible with your order number. If we have not shipped your order yet, we cancel it and refund the full amount within 14 days, usually within two business days. If the order has already shipped, follow the return steps below.

How to return

1. Tell us within 30 days of delivery. Use the withdrawal form or email us your name, order number and the items you are returning. You do not have to give a reason.
2. Get your return instructions. We confirm by email within one business day, with the return address.
3. Send the item back within 14 days. Pack it securely, add your order number, and use a tracked shipping service. Keep your proof of postage.
4. Receive your refund. We check the item and refund you. You get an email when the refund is on its way.

Condition of returns

You may examine the bag the way you would in a shop: look at it, open it, and try it on briefly. If you handle it beyond that, for example by using it outdoors, we may deduct the loss in value from your refund.

Please send the bag back in its original packaging with any dust bag, tags and accessories, where possible. This is not a condition for your return.

Return costs

You pay the cost of sending the item back. We recommend a tracked service, because you are responsible for the parcel until it reaches us. If the item is faulty or not what you ordered, we pay the return costs.

Refunds

• What we refund: the price of the returned items and, if you return the whole order, the standard delivery costs you paid. If you chose a more expensive delivery option, we refund the standard delivery cost only.
• When: within 14 days after we receive your withdrawal notice. We may wait until the item is back with us or you send proof of postage, whichever comes first. In practice we refund within three business days after your parcel arrives.
• How: to the payment method you used. iDEAL and Bancontact payments go back to your bank account, card payments to your card and PayPal payments to your PayPal account. Depending on your bank, the refund can take a few business days to show.
• Fees: you never pay fees for a refund.

Exchanges

Because most of our bags are one of a kind, we cannot exchange them for the same piece in another colour. Return the item for a refund and place a new order for the piece you prefer.

Faulty or wrong items

If an item is faulty or not what you ordered, email us within two months after you notice the problem, with your order number and photos. We pay the return costs and repair the item or refund you. Your statutory rights always apply.

Vintage leather has natural marks and creases. Characteristics that are visible in the photos or mentioned in the product description are not faults.

Damaged in transit

If your parcel arrives damaged, please email us photos of the packaging and the item, ideally within 48 hours. This helps us file a claim with the carrier. Your rights do not depend on how quickly you report it.

Exceptions

Custom pieces made to your specifications, such as a bag made from your own boots, cannot be returned under the right of withdrawal. We mark them clearly before you order. Your rights for faulty items still apply.

Payment disputes

If something goes wrong with your order or refund, please contact us first. We can usually solve it within a day. You can always contact your bank, card issuer or PayPal about a payment.